Shipping & Delivery

Shipping Options & Times

 

Shipping Within Canada

Receive free express shipping for purchases of over $150, excluding taxes.

• Canada Post Standard Shipping: 2 to 8 business days
• Canada Post Express Shipping: 2 to 4 business days
• Canada Post Priority Shipping: 1 to 2 business days

 Shipping Within US

Receive free expedite shipping for purchases of over $150, excluding taxes. Please note, that Adore Alma is not responsible for the duties that may occur.

• Standard Shipping: 7 to 10 business days
• Expedite Shipping: 5 to 7 business days

Shipping for The Rest Of The World

Receive free standard shipping for purchases of over $200, excluding taxes. Please note, that Adore Alma is not responsible for the duties that may occur.

• Standard International Shipping: 10 to 16 business days

Shipping Delays

Please note that we do not take responsibility for shipping delays caused by Canada Post, weather issues or Covid-19 related issues.

Order Processing & Cut-Off Times

Order processing times vary from 1 to 2 business days. Orders placed Monday to Friday before our shipping cut-off time of 10 am EST will be shipped the same day or day after. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day. 

Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.

No additional duty charges will be applicable to shipments within North America.

Shipping Restrictions

Shipping to P.O.Boxes

Please allow additional time for orders shipped to P.O. box addresses. For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.

Shipping to Multiple Addresses

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. 

Order Tracking Information

Shipping Confirmation

1. Once an order has shipped, you will receive an email with the tracking number.
2. Click the link in the email to track the progress of your shipment. 

Refund Policy

 Free Returns Within Canada

You can receive a full refund within 14 days from the shipping date. After 14 days, we will no longer accept returns.

Sale items are final sale. 

Simply get in touch with us with your order number at bonjour@adorealma.com and we will take care of the rest. 

Returns Within US

You can receive a full refund within 14 days from the shipping date. Unfortunately we do not provide free returns within US. After 14 days, we will no longer accept returns.

Sale items are final sale. 

Simply get in touch with us with your order number at bonjour@adorealma.com and we will take care of the rest. 

 Returns Within The Rest Of The World

We currently do not accept returns for international shipments and all international sales are final.

Return Conditions

 

1. Items must not be washed, worn or damaged.

2. All original tags must be attached.

 

Refund Processing Time

Your refund will be processed as soon as the items have been received by Adore Alma.

Please allow 14 days from the day you return the product for your account to be credited.

Refunds will be credited back to the payment method that was used to make the original purchase.

If you have any further questions regarding returns and exchanges, please email us at bonjour@adorealma.com.